Guarantee/Returns - Our leader products are unconditionally guaranteed against slipping/crimp failure. We carry premium quality components and other manufacturer's products. Nevertheless, some will fail on occasion. Swivels and snaps do not last forever, so please check and replace them as needed. Components are not guaranteed as part of leader failure.
We will replace returned failed leaders free of charge. Customers must send defective leader(s) back to Ray's Custom Tackle for evaluation and record keeping. Improper use, abuse, or negligence on the buyer's part, voids any guarantee. VERY IMPORTANT NOTE: Stranded titanium leaders are designed for a straight retrieve only. Failed stranded titanium leaders used for ripping jigs, spectrum checking, jerking (walking the dog,ect.) are considered improper use. Please purchase solid (single strand) leaders for the uses mentioned in the previous sentence. Please see shipping and handling for good and unused merchandise returns. Good and unused means it should be exactly the way it was received unused and unopened including packaging. Broken or defective Kit boxes must be inspected by the buyer upon receipt and should be returned (box only) for replacement/regular US Mail within 5 business days of delivery. Failed products carried by Ray's Custom Tackle from other manufacturers, must follow the return and replacement policy of that particular manufacturer's product, and is available from us upon request. A $5.00 per order item restocking fee applies for all orders accepted as not damaged or used.
Much pride is taken in our premium quality line of leaders, kits, affiliate partnerships, and other products we offer. Our guarantee is our commitment to quality and continuous improvement. As new, proven quality options become available in today's fishing industry, Ray's Custom Tackle will offer them.
Reaching Us - If you need to reach us, please email us at infiltrator@wi.rr.com, alternatively, you can call us at 414-235-4242
or in writing to:
Ray's Custom Tackle
P.O. Box 101
Franksville, WI 53126.
Foreign phone orders or requests please call: 414-235-4242.
